Privacy policy | Musttby

Who we are

Shenzhen Musttby Technology Co., Ltd., Unit A, 5th Floor, Shangtian Building, No. 70 Nanyuan Road, Nanyuan Community, Nanyuan Street, Shenzhen, Guangdong, China. For privacy questions write to kingchen680@gmail.com.

What we collect

Details you submit in inquiry forms: name, email, country, phone/WhatsApp, company, business type, products of interest and message.
Order and shipping details when you buy: billing and delivery address, contact person, order contents and tax numbers where required.
Technical data: IP address, browser and device type, pages visited, referring URL and language.

Why we use it

To answer inquiries, prepare quotations and provide after-sales support.
To process, ship and invoice orders and arrange customs and logistics.
To improve the site and our product range using aggregated analytics.
To meet legal obligations such as tax, accounting and product compliance.

Cookies

We use essential cookies for site operation, plus analytics cookies if enabled. You can block cookies in your browser; essential cookies are required for some features to work.

Sharing

We share data only with logistics providers (to deliver orders), our hosting and email providers, and analytics providers acting as processors. We never sell personal data.

Retention

Inquiry records are kept for 24 months from the last contact; order and customs records for the period required by tax law; analytics data for up to 14 months.

Your rights

You may request access, correction, deletion, restriction or portability of your data, and object to processing. Email kingchen680@gmail.com; we respond within 30 days. You may also complain to your local data-protection authority.

International transfers

Our site is hosted outside the EEA and our company is based in China. Transfers use appropriate safeguards such as standard contractual clauses.

Changes

We may update this policy; the date at the top will change and material changes will be announced on this page.