Frequently asked questions
Answers to the questions buyers ask before a first order.
Do you sell to individuals or only to businesses?
We supply distributors, repair shops and refurbishing factories. Sample orders are possible so you can test quality before a bulk commitment.
What is the minimum order quantity?
It depends on the SKU and the packing type. Send the model list and target quantity and we will quote the best MOQ we can offer.
Are diagnostic screens compatible with battery health and True Tone?
Yes. Our diagnostic series keeps True Tone and battery-health readable after replacement and does not require IC transfer.
Do you support OEM / private label?
Yes — packaging, product marking, model mix, barcodes and compliance labelling. See the OEM / ODM page for the process.
What warranty do you provide?
12 months against manufacturing defects, plus DOA replacement for units reported within 7 days of delivery.
How long is lead time?
Stock items usually leave within 3–5 working days; bulk or private-label runs take 10–15 working days after sample approval.
How do you ship?
DHL, FedEx and UPS for parcels; air and sea freight for pallets. EXW Shenzhen or FOB, with documentation prepared for customs.
Can I get samples before ordering?
Yes. Sample cost is credited against your first bulk order for the same SKU.
What payment methods do you accept?
T/T bank transfer, PayPal and Western Union. Terms can be discussed for repeat customers.
Do you supply test reports and certificates?
Yes — CE, RoHS and EPR-related documents can be sent for the SKUs you are evaluating.
Wholesale & OEM
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Message the export desk on WhatsApp with your part number — you will get a technician, not a bot.
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